Reach Us Here: Doug- @DJDoug Strickland- @NiceGuyonBiz Shep Hyken – @Hyken   Show Notes by Show Producer: Anna Nygren   Influencing the Business Market the Right Way, Through Customer Service   In this episode, Doug and Shep discuss: Customer service today Government customer service The bottom line Convenience and trust Key Takeaways: Customers are smarter than ever There’s no rocket science to good customer service You disturb the market by adding value to your customers If you don’t reinforce good customer service, it won’t stay good for long   “There are people out there that love the music you hear when you get put on hold” – Shep Hyken   Connect with Shep Hyken:   Twitter: @Hyken Facebook: Website:     Nice Guys Sponsor: Interview Valet is the  best podcast booking service. They are the leader in Podcast Interview Marketing to help you easily turn listeners into leads.   Nice Guys Links Support the podcast at   Subscribe to the Podcast – You’re the expert. Let us help prove it. Podcast Production, Concept to Launch   Book Doug and/or Strick as a speaker at your upcoming event.   Amazon #1 Best selling book Nice Guys Finish First. Doug’s Business Building Bootcamp (10 Module Course)   Survey: Take our short survey so The Nice Guys know what you like.     Partner Links: Click before buying anything. Help support the podcast.   Interview Valet:  Get interviewed on top podcasts and share your message.   Acuity Scheduling: Stop wasting time going back and forth scheduling appointments   Social Quant – Boost your Twitter following the right way. Targeted reach     Promise Statement: To provide an experience that is entertaining and adds value to your life.   Don’t underestimate the Power of Nice.