326: Jay Baer: Reppin’ Great Customer Insight Since 1993 by Doug Sandler | Mar 2, 2017 | episodes | 0 comments 0.75x 1x 1.25x 1.5x 2x 0:0037:45 326: Jay Baer: Reppin’ Great Customer Insight Since 1993 Apple PodcastsGoogle PodcastsPlayer EmbedShare Leave a ReviewListen in a New WindowDownloadSoundCloudStitcherSubscribe on AndroidSubscribe via RSSSpotify Reach Us Here: Doug- @DJDoug Strickland- @NiceGuyonBiz Jay- @jaybaer On Facebook: The Nice Guys Community page For as little as $2.00/Month you can help support the podcast at Patreon,com/NiceGuys Show Notes by Production Assistant – Anna Nygren Intro Consistency is key when you want to deliver stellar customer service Check out Jay Today TV Customer Service is the New Marketing For a long time, businesses didn’t have to be great at customer service because it wouldn’t make a big difference, economically Now customer service is a spectator sport Small businesses can make a customer service focus from scratch and share a closer connection with customers When you get bad customers, it’s not so much the employees but the rules that suck 70% of customers prefer to figure the problem out on their own via a company website over interacting with an employee We run away from complaints rather than working with them BEET Be empathetic every time Closing Lines Praise is the most overrated thing in life Feels great but it doesn’t teach you shit Jay’s book- Hug Your Haters Jay’s Keep Your Customers Course @ KeepYourCustomersCourse.com Proud to be affiliated with the C-Suite Radio Network Amazon.com: Click before buying anything. Help support the podcast. Doug’s Stuff: Amazon #1 Best selling book Nice Guys Finish First. Business Building Bootcamp (10 Module Course) Partner Links: Julie Reisler’s book- Get a PhD in You Sign up for Sanebox free and get a $10.00 credit on us: The best way to get a handle on your E-Mail. Interview Valet: Get interviewed on top podcasts and share your message. Acuity Scheduling: Stop wasting time going back and forth scheduling appointments Survey: Take our short survey so The Nice Guys know what you like. Nice Guys Links Subscribe to the Podcast Niceguysonbusiness.com You can text Doug anytime at 410-340-6861, of if you just want to leave us a message or record an intro to the show, call 4242 DJ DOUG (1-424-253-3684) Promise Statement: To provide a learning experience that is entertaining and adds value to your life. Don’t underestimate the Power of Nice.