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Strickland- @NiceGuyonBiz

Jay- @jaybaer

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Show Notes by Production Assistant – Anna Nygren

 

Intro

  • Consistency is key when you want to deliver stellar customer service
  • Check out Jay Today TV

 

Customer Service is the New Marketing

  • For a long time, businesses didn’t have to be great at customer service because it wouldn’t make a big difference, economically
    • Now customer service is a spectator sport
  • Small businesses can make a customer service focus from scratch and share a closer connection with customers
  • When you get bad customers, it’s not so much the employees but the rules that suck
  • 70% of customers prefer to figure the problem out on their own via a company website over interacting with an employee
  • We run away from complaints rather than working with them
  • BEET
    • Be empathetic every time

Closing Lines

  • Praise is the most overrated thing in life
    • Feels great but it doesn’t teach you shit

 

Jay’s book- Hug Your Haters

Jay’s Keep Your Customers Course @ KeepYourCustomersCourse.com

 

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Doug’s Stuff:

Amazon #1 Best selling book Nice Guys Finish First.

Business Building Bootcamp (10 Module Course)

 

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Julie Reisler’s book- Get a PhD in You

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Promise Statement:

To provide a learning experience that is entertaining and adds value to your life.

 

Don’t underestimate the Power of Nice.