Reach Us Here:

Doug- @DJDoug

Strickland- @NiceGuyonBiz

Jay- @jaybaer

On Facebook: The Nice Guys Community page


For as little as $2.00/Month you can help support the podcast at Patreon,com/NiceGuys


Show Notes by Production Assistant – Anna Nygren



  • Consistency is key when you want to deliver stellar customer service
  • Check out Jay Today TV


Customer Service is the New Marketing

  • For a long time, businesses didn’t have to be great at customer service because it wouldn’t make a big difference, economically
    • Now customer service is a spectator sport
  • Small businesses can make a customer service focus from scratch and share a closer connection with customers
  • When you get bad customers, it’s not so much the employees but the rules that suck
  • 70% of customers prefer to figure the problem out on their own via a company website over interacting with an employee
  • We run away from complaints rather than working with them
  • BEET
    • Be empathetic every time

Closing Lines

  • Praise is the most overrated thing in life
    • Feels great but it doesn’t teach you shit


Jay’s book- Hug Your Haters

Jay’s Keep Your Customers Course @


Proud to be affiliated with the C-Suite Radio Network Click before buying anything. Help support the podcast.


Doug’s Stuff:

Amazon #1 Best selling book Nice Guys Finish First.

Business Building Bootcamp (10 Module Course)


Partner Links:

Julie Reisler’s book- Get a PhD in You

Sign up for Sanebox free and get a $10.00 credit on us: The best way to get a handle on your E-Mail.

Interview Valet:  Get interviewed on top podcasts and share your message.

Acuity Scheduling: Stop wasting time going back and forth scheduling appointments



Take our short survey so The Nice Guys know what you like.


Nice Guys Links

Subscribe to the Podcast


You can text Doug anytime at 410-340-6861, of if you just want to leave us a message or record an intro to the show, call 4242 DJ DOUG (1-424-253-3684)


Promise Statement:

To provide a learning experience that is entertaining and adds value to your life.


Don’t underestimate the Power of Nice.