190: Doug, Strick, and Sunny’s Steamy Ménage à Trois, Rock and Roll Stars and Sprint Still Sucks

Steamy Ménage à Trois

Intro

• Shout out to Mohammad in Canada for the great artwork!
• Alexa Carlin, check her out on Facebook
• If you are a UK listener, Strick will be doing Facebook Live 2 am GMT!

Down to Biz

• Laura Cannon and Stacey Sherman will be coming back in future shows
• Stacey Sherman helps rock stars market themselves
• • Stacy is going to be a rock and roll connection to the show
  • With BIG names… like Journey…. Yeah, that’s right. Believe it!
• Sunny ran a half marathon!
• • Michael Phelp’s Under Armour training commercial made Sunny feel unprepared for her half-marathon
  • But we bet she did great!
• The Cost of Silence for a Business
• • If most businesses are not following the social media discussion about them, they are screwing themselves over
  • For every problem that exists, there 28 others that you don’t hear about

Action Steps

• Ask your customers questions to gain feedback
• • Make sure the feedback process is easy
• If a potential customer is unresponsive, say, “Hey, I don’t want to keep bugging you. I just wanted to touch base and check if you still needed my services?”
• “Bomb, Bomb” is a company that sends video text or image text. You can track it and see how many times someone opens it or watches it
• So much of communication is nonverbal
• • It does not matter what your frame of mind is when you are sending an e-mail or a text, it the recipient’s frame of mind that matters
• If you have a guest on a podcast, go the extra mile and send them a thank you gift.
• • Those small things can have a really big impact
• When you give your customer the silent treatment, they can feel it!
• Paying attention has become uncommon
• • So, PAY ATTENTION

Closing Lines

• Sprint still sucks