Tema- @temafrank

Doug- @DJDoug

Strickland- @NiceGuyonBiz

 

Show notes: Production Assistant – Anna Nygren http://www.annavnygren.com/

 

Notable Moments:

  • Doug – Tema helps organizations realize where they are failing their customers and how to improve
    • Tema – Understand the importance of being consistent across channel
      • People are a part of the process
      • Companies that are monopolies are under threat
      • It has to be a customer-driven, customer focus organization
  • Common mistake that small businesses make
    • Assume everything is fine with their customers, but they never ask or check
  • Technology makes it easy for customers come with their good or bad experiences to be heard
    • Companies need to be aware what is being said and if people feel ignored, it will get out of control

 

Action Steps:

  • Setting up Google Alerts, it is a totally free service
  • If you are on social media platform, set it up to get alerts to answer customers in real time

Myth of Customer Service:

  • Myth: The customer is always right
    • Start from the approach that customer is right, but it is possible that the customer is demanding the unreasonable
    • DO NOT respond from a position of defensiveness, ask questions first to understand the situation more

 

Get Tema’s book “PeopleShock: The Path to Profits When Customers Rule” by clicking here

 

Contact Info:

E-mail: tema@frankreactions.com

Facebook: https://www.facebook.com/temafrank

Tips for a Better Website:

https://frankonline.leadpages.co/85-tips-for-a-usable-website-85tip/

 

Go to Nice Guy Community sign-up and we’ll send you the free E-Book “The 5 biggest (relationship) mistakes in business” AND be one of the first 100 people to sign up for the Nice Guys Community to get an invite to our first (to be scheduled) live podcast.

 

Click through our Amazon.com link before buying anything.

As Amazon.com affiliates, we receive a small commission on purchases made after clicking our links. It cost you nothing extra but supports the podcast. Thanks in advance.

 

Want to ask us a question or record a show intro for us? Call 4242-DJDoug and leave us a message.

 

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Don’t underestimate the Power of Nice.

 

 

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