Mike Aoki was named one of the Top 50 Customer Service Influencers on Twitter by the ICMI. Hear his amazing customer service advice on The Nice Guys today.

 Here are some great questions that we answer on the podcast today:

 -Why is Inside Sales among the biggest trends this year?

-What are some of the pitfalls of transitioning a traditional customer service department to an inside sales role?

-How can you balance sales and service, so customers stay loyal?

-What do good call skills look like?

-How do you coach people who use the phone all day?

 

And some great advice:

 -How you and your employees can use the phone, email and social media to stay in touch with your clients

-How you can coach your team to deliver great customer service

– How to deal with irate callers and boost loyalty

– How to sell more effectively over the phone

– Sales coaching for contact center Agents

– How you can manage your time, so you have time to manage your team

 

 mike.aoki@reflectivekeynotes.com

 

http://www.reflectivekeynotes.com/

 

Please visit our sponsor- Elite Virtual Assistants 

Personal Assistants   Project Assistance   Administrative Support

http://www.elitevirtualassist.com/

Laura@elitevirtualassist.com     440-973-7005

Tell them you heard about it on The Nice Guys and get your free consultation today.

 

Want to ask us a question or record a show intro for us? Call 4242-DJDoug and leave us a message.

 

Want to get pinned on our listener map? Just go to http://www.dougsandler.com/podcast-by-the-nice-guys/ and answer the question, where are you from? And we’ll add you to the map. You can see it here-

BONUS stuff: Check out The Little Secret Most People Don’t Know About Relationship Building

 

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