Coming back for his 4th appearance on Nice Guys, we can’t seem to shake this guy…and who would acutually want to do that, he is the prince of popular, the king of content and the sultan of service. But here he is simply Shep.  Shep Hyken is a customer service and experience expert and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and he is here to share customer service and customer experience. Excited to talk about The Cult of the Customer – let’s do it. Welcome Shep back to The Nice Guys. 


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