Reach Us Here:

Doug- @DJDoug

Strickland- @NiceGuyonBiz

Jay- @jaybaer

On Facebook: The Nice Guys Community page

 

For as little as $2.00/Month you can help support the podcast at Patreon,com/NiceGuys

 

Show Notes by Production Assistant – Anna Nygren

 

Intro

  • Consistency is key when you want to deliver stellar customer service
  • Check out Jay Today TV

 

Customer Service is the New Marketing

  • For a long time, businesses didn’t have to be great at customer service because it wouldn’t make a big difference, economically
    • Now customer service is a spectator sport
  • Small businesses can make a customer service focus from scratch and share a closer connection with customers
  • When you get bad customers, it’s not so much the employees but the rules that suck
  • 70% of customers prefer to figure the problem out on their own via a company website over interacting with an employee
  • We run away from complaints rather than working with them
  • BEET
    • Be empathetic every time

Closing Lines

  • Praise is the most overrated thing in life
    • Feels great but it doesn’t teach you shit

 

Jay’s book- Hug Your Haters

Jay’s Keep Your Customers Course @ KeepYourCustomersCourse.com

 

Proud to be affiliated with the C-Suite Radio Network

 

Amazon.com: Click before buying anything. Help support the podcast.

 

Doug’s Stuff:

Amazon #1 Best selling book Nice Guys Finish First.

Business Building Bootcamp (10 Module Course)

 

Partner Links:

Julie Reisler’s book- Get a PhD in You

Sign up for Sanebox free and get a $10.00 credit on us: The best way to get a handle on your E-Mail.

Interview Valet:  Get interviewed on top podcasts and share your message.

Acuity Scheduling: Stop wasting time going back and forth scheduling appointments

 

Survey:

Take our short survey so The Nice Guys know what you like.

 

Nice Guys Links

Subscribe to the Podcast

Niceguysonbusiness.com

 

You can text Doug anytime at 410-340-6861, of if you just want to leave us a message or record an intro to the show, call 4242 DJ DOUG (1-424-253-3684)

 

Promise Statement:

To provide a learning experience that is entertaining and adds value to your life.

 

Don’t underestimate the Power of Nice.

 

 

Launch a podcast like

The Nice Guys

The Nice Guys have been around for nearly 7 years, and heard in 175 countries over 4 million times. And they know how effective podcasting can be to grow community, build influence and make money (that's Strick's favorite part). Their production company (Turnkey Podcast Production) is giving 100% scholarships to launch school. As a fan of The Nice Guys, you are in solid! Provide some basic info, click the link and get started NOW!

Heck yes, you are about to launch a podcast like a BOSS