So what makes the best of the best in the hospitality business stay on top. How exactly does Zappos, Hyatt Hotels or Zingerman’s Deli rate 5-stars with customers. For more than twenty years, Dan Sachs has helped established and emerging businesses use hospitality practices to strengthen employee morale, customer retention, and profits. Dan’s book, In The Million Dollar Greeting, readers accompany Sachs as he travels across the United States and Canada, interviewing leaders from both large and small companies to share their wins, challenges and lessons learned along the way.
Show notes by show producer/podcastologist: Jessie Taylor
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