Shep Hyken is the Chief Amazement Officer of Shepard Presentations, a fellow member of NSA, podcast host of Amazing Business Radio and most importantly, husband of 107 years and amazing parent. As a speaker and NY Times bestselling author, Shep works with companies and organizations who want to build loyal relationships with their customers and employees. He’s written a new book just about to come out called The Convenience Revolution: How to Deliver a Customer Service Experience that Disrupts the Competition and Creates Fierce Loyalty.
Show notes by show producer/podcastologist: One of the Taylor Sisters
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